Summary The Arkansas Department of Correction (ADC) Inmate Grievance Coordinator is responsible for investigating and documenting inmate grievances at the unit level. This position is governed by state and federal laws and agency policy.
Typical Functions Collects and reviews all inmate grievances and assigns grievance number by entering data into network computer system. Determines if grievance is of non-emergency or emergency nature and notifies warden of all emergency grievances so appropriate action can be taken. Conducts in-depth investigations by interviewing grievant, witnesses, and all involved staff members and ensures compliance with procedures and time frames. Formulates responses by reviewing all evidence, including videos, witness statements, and documentation, submitting response to warden for review and signature, and forwarding response to grievant. Maintains all inmate grievance files and prepares grievance reports, including statistical data of grievance and resolutions received. Participates in policy committee meetings to provide input of needed changes and revisions to grievance policies and procedures. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills Knowledge of correctional policies and procedures. Knowledge of state and federal laws governing the rights of inmates. Knowledge of investigative methods and techniques. Ability to investigate and analyze inmate grievances. Ability to prepare and interpret statistical report and monthly reports. Ability to organize and present clear and concise oral and written reports of findings and recommendations. Ability to research, interpret, and apply inmate due-process system and criminal justice penal system regulations and policies to the grievance process.
Minimum Education and/or Experience The formal education equivalent of a high school diploma; plus two years of advanced training in criminal justice, police law enforcement, correction technology, or a related field; plus two years of experience in correction administration law enforcement or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Certificates, Licenses, Registrations
Agency Specific Information The starting salary for this position is $32,405.00. All salary offers are subject to approval by the Office of Personnel Management subject to authority provided by the state pay plan. College degree and/or transcripts and DD214/NGB-22 must be attached to your application for additional qualification processes. If you are not able to scan and attach to your application you can fax it to 870-###-#### but please make sure you list the position number on the document you are faxing. Applicants must submit a completed State of Arkansas application. The Work History section of the application must be completed or it will not be considered. Please list ALL prior jobs on the state application. Resumes may accompany, but will not replace the state application. NOTE: We do not accept faxed or printed applications. Other job related education and experience may be substituted for all or part of the minimum requirements upon review. The Arkansas Department of Correction is a drug free workplace.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.