Summary The Department of Workforce Services (DWS) Program Monitor is responsible for leading and conducting special research studies and monitoring and coordinating project/program activities. This position is governed by state and federal laws and agency policy.
Typical Functions Supervises administrative support and professional staff by interviewing, recommending for hire, training, assigning and reviewing work, and evaluating the performance of incumbents. Conducts special studies to determine the effectiveness of agency programs, and the identification of and solution to problem areas, assists in project goals and objectives development, and reviews recommendations from project staff concerning method of approach. Evaluates existing programs by gathering pertinent information by reviewing files, conducting surveys and interviews, and contacting agencies in other states concerning their programs. Conducts interviews with staff and clients and performs evaluations of needs to determine what services are most beneficial. Solicits and distributes program client success stories, announcements, and articles related to the Temporary Assistance to Needy Families (TANF) program. Makes presentations and speeches to boards and commissions and informs the general public of program services and DWS responsibilities. Evaluates project/program effectiveness after implementation by personal observation, conducting interviews, and reviewing data and reports. Interacts with staff from federal and other state agencies and the general public on matters concerning areas of responsibility. Performs other duties as assigned.
Special Job Dimensions Regular in-state and occasional out-of-state travel is required.
Knowledge, Abilities, and Skills Knowledge of the principles and techniques of organizational and systems analysis. Knowledge of planning, research, and analysis techniques and procedures. Knowledge of supervisory practices and procedures. Ability to interpret and apply state and federal laws and regulations governing the TANF program. Ability to plan and execute systems and perform organizational analysis and feasibility studies. Ability to plan and organize comprehensive reports of project findings and write and develop manual and handbooks. Ability to organize and conduct meetings and workshops. Ability to plan, organize, and direct the work of others.
Minimum Education and/or Experience The formal education equivalent of a bachelor's degree in public administration, general business, or a related field; plus three years of experience in program planning, research, or a related field, including one year in a supervisory or leadership capacity.
Certificates, Licenses, Registrations Must possess a valid Arkansas drivers license. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Agency Specific Information ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. The work history section of the application must be completed. We do not accept resumes in lieu of completing this section. If the position requires a Bachelor's Degree, an official transcript must be submitted at the time of interview. If you are claiming Veteran's Preference, a copy of the DD214 must be submitted at the time of interview.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.